Privacy Policy — WiseNotary

1. Introduction

Wisenotary LLC (“WiseNotary”, “we”, “us”, “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform (wisenotary.com) and services.

This policy complies with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), CalOPPA, and other applicable data protection laws worldwide.

2. Data Controller

Data Controller: Wisenotary LLC
Email: privacy@wisenotary.com
Website: wisenotary.com

3. Information We Collect

3.1 Information You Provide Directly

Account information: name, email, phone number, mailing address
Identity verification: government-issued ID, date of birth, biometric data (facial recognition)
Payment information: billing address, payment method (processed by Stripe)
Documents: files uploaded for notarization, translation, or other services
Communications: messages, support tickets, feedback
Professional credentials: for Service Providers (licenses, certifications)

3.2 Automatically Collected Information

Device information: IP address, browser type, OS, device identifiers
Usage data: pages visited, features used, time spent, click patterns
Location data: approximate location based on IP address
Cookies and tracking technologies (see Cookie Policy)
Log data: server logs, error reports, referral URLs

3.3 Third-Party Information

Identity verification services (Jumio, Onfido, Stripe Identity)
Payment processors (Stripe)
Social login providers (Google, Apple)
Analytics providers (Google Analytics)

3.4 Special Categories of Data

We may process biometric data for identity verification. We process such data only with your explicit consent or as necessary to perform requested services.

4. How We Use Your Information

4.1 Service Provision

Create and manage your account
Process and deliver document services
Verify your identity and prevent fraud
Process payments and issue invoices
Match you with appropriate Service Providers
Coordinate subcontractor services (courier, apostille, etc.)
Communicate about your orders and account

4.2 Platform Improvement

Analyze usage patterns and improve the Platform
Develop new features and services
Train AI features (using anonymized/aggregated data only)
Conduct research and analytics

4.3 Legal Bases for Processing (GDPR)

Consent: biometric data, marketing communications
Contract: processing necessary to fulfill our contract with you
Legitimate Interest: business operations that do not override your rights
Legal Obligation: compliance with applicable laws

5. Data Sharing and Disclosure

5.1 Service Providers & Subcontractors

We share your data with Service Providers (notaries, translators, apostille agents) and subcontractors (couriers, coordinators) as necessary to fulfill your service requests. All are bound by confidentiality obligations.

5.2 Third-Party Processors

Payment processors (Stripe)
Cloud infrastructure (Vercel, Cloudflare, AWS)
Identity verification (Jumio, Onfido)
Analytics (Google Analytics)
Email communication (Resend)

5.3 Legal Requirements

We may disclose information if required by law or in response to valid legal process.

5.4 Business Transfers

In mergers, acquisitions, or asset sales, your information may be transferred as part of the transaction.

5.5 No Sale of Personal Data

WiseNotary does not sell, rent, or trade your personal information. For California residents: we do not “sell” or “share” personal information as defined under CCPA/CPRA.

6. International Data Transfers

Your information may be transferred internationally. We ensure adequate safeguards through Standard Contractual Clauses (SCCs), data processing agreements, encryption in transit and at rest, and compliance with the EU-US Data Privacy Framework.

7. Data Retention

Account data: duration of account + 3 years
Transaction records: 7 years (tax/legal compliance)
Documents: 5 years after service completion (earlier deletion on request)
Identity verification: 3 years after verification
Communications: 2 years
Log data: 12 months

8. Your Rights

8.1 GDPR Rights (EU/EEA Users)

Right of Access — request a copy of your personal data
Right to Rectification — correct inaccurate data
Right to Erasure — “right to be forgotten”
Right to Restrict Processing
Right to Data Portability — machine-readable format
Right to Object — object to processing based on legitimate interests
Right to Withdraw Consent at any time
Right to Lodge a Complaint with your supervisory authority

8.2 CCPA/CPRA Rights (California Residents)

Right to Know what personal information is collected
Right to Delete personal information
Right to Correct inaccurate information
Right to Opt-Out of sale/sharing of personal information
Right to Limit use of sensitive personal information
Right to Non-Discrimination

8.3 Exercising Your Rights

Contact us at privacy@wisenotary.com. We respond within 30 days (GDPR) or 45 days (CCPA). Identity verification may be required.

9. Security Measures

AES-256 encryption at rest
TLS 1.3 encryption in transit
Multi-factor authentication
Regular security audits and penetration testing
Access controls and least-privilege principles
24/7 security monitoring
Incident response procedures
Employee security training

10. Children's Privacy

The Platform is not intended for individuals under 18. We do not knowingly collect personal data from children.

11. AI and Automated Decision-Making

WiseNotary uses AI for document generation, fraud detection, and service matching. You have the right not to be subject to decisions based solely on automated processing that produce legal effects, except where necessary for our contract or based on your explicit consent.

12. Changes

Material changes will be communicated at least 30 days before taking effect via email or prominent notice on the Platform.

13. Contact Us

Wisenotary LLC
Privacy Officer: privacy@wisenotary.com
General Support: support@wisenotary.com
Website: wisenotary.com