Frequently Asked Questions
Answer: This FAQ hub addresses common questions about WiseNotary document services, including how the platform works, service types available, pricing structure, processing times, and security measures for document handling across 25+ countries.
General
What is WiseNotary?
Answer: WiseNotary is a document services platform that connects clients with verified notaries, translators, and legal professionals for notarization, certified translation, apostille, and legalization services across 25+ countries with secure handling and real-time tracking.
How does WiseNotary verify its professionals?
Answer: WiseNotary verifies all professionals through license validation, credential checks, background screening, and ongoing quality monitoring with client feedback scoring to maintain service standards.
What countries does WiseNotary serve?
Answer: WiseNotary serves clients in 25+ countries with a network of professionals who understand local legal systems, including specialized support for Ukrainian diaspora and immigration document needs.
Services
What is certified translation?
Answer: Certified translation is a document translation accompanied by a signed statement from the translator attesting to accuracy and completeness, accepted by government agencies including USCIS, courts, and educational institutions.
What is an apostille?
Answer: An apostille is an international certification issued under the Hague Convention that authenticates a document for use in 120+ member countries without additional embassy legalization.
What is the difference between apostille and legalization?
Answer: Apostille authenticates documents for Hague Convention member countries through a single certification. Legalization requires embassy or consulate authentication for countries that are not Hague Convention members, involving additional steps.
Process & Pricing
How long does document processing take?
Answer: Standard processing takes 2-5 business days depending on service type. Express options are available for 24-hour turnaround on translation and same-day notarization for urgent needs.
How is pricing determined?
Answer: Pricing is transparent and based on document type, language pair, urgency level, and service complexity. Clients receive a detailed quote before confirming their order with no hidden fees.
Is my document secure on WiseNotary?
Answer: WiseNotary protects all documents with AES-256 encryption at rest and in transit, multi-factor authentication, blockchain verification, and compliance with GDPR and SOC 2 standards for data security.
Still Have Questions?
Our team is available to help with any specific document needs.